GENERAL TERMS OF SALE

**Article 1 – Preamble**
Article 1.1. Seller Identification
Manoir du Val Riant, Individual Enterprise, registered with the RCS of Saint-Malo under the SIREN number: 529363889, with its registered office at chemin du Val Riant 35400 SAINT-MALO,
Phone: 06 11 93 44 51
Email: virginie@manoirduvalriant.com
Website: www.manoirduvalriant.com
Hereinafter referred to as "The Host"

**Article 1.2. Purpose**
These general terms and conditions aim to define the rights and obligations of the parties regarding the rental of a guest room by the Host, intended for consumers or non-professionals within the meaning of the consumer code or travelers within the meaning of the tourism code who have the legal capacity to contract (hereinafter referred to as "the Client(s)").

**Article 1.3. Definitions**
Client: An individual aged 18 years or older who has the legal right and capacity to make and pay for a reservation, or a legal entity contracting with the Host under these general terms of sale.
Service: Rental of a guest room, which is neither a tourist package nor a travel or tourism service within the meaning of Article L.211-2 of the Tourism Code.
Online Contract: A contract concluded for the purchase of services on the Host's website, resulting in an order confirmation by email.
Durable Medium: Any instrument that allows the consumer or the Host to store information addressed personally to them to refer to later for a period suitable for the purposes for which the information is intended, and which allows the reproduction of the stored information in an identical form (Article L. 121-16 of the Consumer Code).

**Article 2 – Content and Scope**
These general terms and conditions of sale apply to the rental of a guest room by the Host. Any order or purchase implies unconditional acceptance of these general terms of sale, which take precedence over any other conditions unless expressly accepted by the Host and included in the reservation contract. The Client declares having read and accepted these general and specific terms of sale before making a reservation and concluding the contract.

**Article 3 – Pre-Contractual Information**
The Client acknowledges having received, in a readable and understandable manner, the present general and specific terms of sale and all the information listed in Article L. 221-5 of the Consumer Code prior to placing an order and/or concluding the contract.

**Article 4 - Price**
**Article 4.1. Final Price and Additional Taxes**
The final price is quoted in euros, all taxes included (TTC) per room based on double occupancy. The price includes the elements indicated in the contract. It includes the Host's reception, the night in a double room, bed linen and towels provided, breakfast served in the dining room from 8:30 AM to 10:00 AM, and room cleaning. Unless stated in the contract, it does not include the tourist tax, prior orders of gourmet platters and seafood platters in case of late arrival, pre- and post-transportation, local transportation, optional insurance, or personal expenses.

**Article 4.2. Payment Methods**
The Client guarantees to the Host that they have the necessary authorizations to use the chosen payment method when validating the contract. The Host reserves the right to suspend any reservation management and service execution in case of payment authorization refusal by officially accredited organizations or in case of non-payment of any amount due under the contract.
Payments made by the Client will only be considered final after the Host has effectively received the due amounts.
The Client has several secure payment methods available, depending on the type of service reserved, as indicated in the special conditions of sale:
a. by credit or debit card (Visa, Eurocard/Mastercard),
b. by bank transfer (transfer fees borne by the Client),
c. in cash (on-site only).
The payment of any remaining balance, other goods, products, or services consumed during the stay must be settled by the Client in full before departure. If the Client leaves the establishment without settling the balance, the Host is entitled to debit the unpaid balance from the credit card provided at the time of reservation.

**Article 5 – Reservations**
The Host offers an offline remote reservation system (by phone or email) and an on-site reservation system. The information on the Host's website is informative only and not contractual.
To confirm the Client's reservation, a 30% deposit is required and will be charged by the Host upon reservation. This deposit is refundable up to 2 weeks before the arrival date without penalty. In case of cancellation less than 2 weeks before the arrival date, the 30% deposit is retained by the Host.
The remaining balance to be paid by the Client will be charged by the Host 2 days before arrival. Less than a week before the arrival date, the total amount of the stay is due and retained by the Host.
The rental agreed between the parties cannot benefit even partially to third parties, whether individuals or legal entities, without the written consent of the Host. Any violation of this last clause could result in the immediate termination of the Service at the Client's fault, with the rental price remaining fully acquired by the Host.
The tourist tax is never included in the rate and must be paid on-site on the day of arrival.

**Article 6 – Arrival / Check-In & Schedules**
The Client must present themselves on the specified day in the Contract between 5:00 PM and 7:30 PM. In case of late or delayed arrival, the Client must inform the Host as soon as possible. The Host should be notified at least the day before in case of inability to arrive within this timeframe to discuss the feasibility of an outside-hours check-in.
If the Client's arrival exceeds the normal hours or the scheduled arrival time without prior agreement with the Host, the Host reserves the right to cancel the Client's reservation for the entire stay and to charge the cancellation penalties stipulated in the confirmation.
Departure must occur before 11:00 AM on the day specified in the contract.

**Article 7 - Conditions of Occupancy & Way of Life**
To ensure the tranquility of the premises and the comfort of the guests, a certain "way of life" is required of all. Renting a guest room comes with the following obligations and conditions that the Client must execute and fulfill, namely:
1. No smoking in the rooms and inside the house; use the ashtrays provided in the garden. You agree to respect the codes of conduct indicated to you and these general terms of sale. Proper attire is required in the common areas.
2. Refrain from disposing of objects in sinks, bathtubs, and basins that could obstruct the plumbing; otherwise, you will be liable for the costs incurred to restore these facilities.
3. Enjoy the rented premises peacefully and avoid any noise, odors, or activities that could inconvenience the neighbors, whether caused by you or your guests.
4. The Client does not have any right to remain on the premises and agrees to leave the rooms in perfect condition at the end of the stay and to systematically declare and financially assume any damage for which they are responsible.
5. The rented premises have a capacity defined in the booking confirmation. If the number of people present exceeds the defined capacity, the Host may refuse the extra persons and/or terminate the contract.

**Article 8 – Absence of Right of Withdrawal**
Article L. 221-28 of the Consumer Code stipulates that the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, other than residential accommodation, transport services, car rentals, catering, or leisure activities that must be provided on a specific date or during a specified period.
The Host invokes this absence of a right of withdrawal and indicates that for all services within the scope of Article L. 221-28 or L. 221-2 of the Consumer Code, the Client will not have any right of withdrawal.

**Article 9 – Interruption of the Stay**
In the event of an early interruption of the stay by the Client, if the Host's responsibility is not implicated, the rental price remains acquired by the Host.
No refunds will be made, and the tourist tax will be due for the number of nights actually spent.

**Article 10 – Termination of the Contract**
The Client may terminate the contract at any time before the start of the service. For this termination to be valid, the Client must inform the Host by email or mail.
In such cases, the Host will require the Client to pay cancellation fees or penalties and may retain all or part of the deposits or balance already paid, according to the schedule corresponding to the service.
- Cancellation up to 2 weeks before arrival: no penalty.
- Cancellation 2 weeks or less before arrival: 30% of the stay is due.
- Cancellation 2 days or less before arrival: 100% of the stay is due.
Non-presentation on the scheduled arrival day or no-show is considered a complete cancellation of the reservation for the entire stay, and the total amount of the stay is due by the Client.
These cancellation fees will not be due if the contract is terminated due to a force majeure event having significant consequences on the execution of the contract. In this case, the Host will fully refund the payments made.
If the Client wishes to modify their reservation, the number of occupants, the dates, or the type of room, the rates may change, and availability is not guaranteed. If the Client requests a modification and the Host cannot accommodate it, the Client's reservation may be canceled and subject to the above cancellation conditions.

**Article 11 – Protection of Personal Data**

**Article 11.1. Data Collected**
As part of its activity, the Host implements and operates personal data processing related to the Clients. In this context, the Host collects the following personal data: first name, last name, title, postal address, email address, phone number, family composition, particulars noted in the contract, and payment methods.

**Article 11.2. Purpose**
The collection of this personal data is essential for contractual performance, and refusal to provide it may result in difficulties in service execution, which cannot be attributed to the Host's responsibility. This personal data is collected exclusively to manage the Host's Clients within the framework of contract conclusion and execution, based on the Client's consent. The data is used solely for the purposes to which the Client has consented.
Specifically, the purposes are as follows:
- Identifying individuals using and/or booking the services
- Formalizing the contractual relationship
- Providing the services booked with the Host
- Managing contracts and reservations (including room allocation, travel management)
- Accounting, including managing Client accounts and maintaining the Client relationship
- Processing operations related to Client management
- Commercial communications and marketing activities

**Article 11.3. Authorized Persons**
The individuals authorized to access the collected data within the Host's organization are: the Host's employees, its partners involved in the services requested by the Client, and, where applicable, the Host's subcontractors participating in the provision and/or administration of the services. In such cases, whether they are partners or subcontractors, this is done in compliance with the regulations in force.

**Article 11.4. Data Retention**
The personal data collected is retained for the legal retention period related to the purpose of the processing, and no longer than 5 years. Personal data related to the Client's bank card is kept only for the time necessary to complete the transaction.
The Host implements organizational, technical, software, and physical security measures to protect personal data against alterations, destruction, and unauthorized access. However, it should be noted that the Internet is not a completely secure environment, and the Host cannot guarantee the security of information transmission or storage over the Internet.

**Article 11.5. Rights of Data Subjects**
In accordance with the applicable regulations on personal data, each user has the right to query, access, modify, oppose, and rectify the collection and processing of their personal data for legitimate reasons. It is possible to request that these data be corrected, supplemented, clarified, updated, or deleted.
These rights can be exercised by writing a signed letter to the data controller, at the name and email address of the data controller, enclosing a copy of your identification document with your request.
At any time, the Client may lodge a complaint with the CNIL according to the procedures indicated on its website (https://www.cnil.fr).

**Article 11.6. Amendment of the Clause**
The Host reserves the right to make any changes to this personal data protection clause at any time. If any changes are made to this personal data protection clause, the Host commits to publishing the new version on its website and will also inform users of the modification via email, at least 15 days before the effective date.

**Article 11.7. Opposition to Telephone Solicitation**
You have the option to register on the list of opposition to telephone solicitation on the following website: http://www.bloctel.gouv.fr/.

**Article 12 – Liability & Insurance**
The Host strives to accurately describe the type of accommodation offered, the location of its establishment, its level of comfort, and its main characteristics, its approval, and its tourist classification in accordance with the regulations in force but cannot guarantee that the services will meet the Client’s expectations in any way. If the Client has questions regarding the specific conditions of accommodation and services offered by the Host, they are invited to contact the Host directly before the cancellation deadline, and the Host will do its best to respond.
The Host shall not be liable to the Client for the non-performance of any of its obligations under these terms, which are not due to its fault (fraud, misrepresentation, etc.), or which result from a force majeure event. In any case, the Host's liability shall not exceed the amount paid by the Client and received for the reservation.

The Host strives to exercise all reasonable care and diligence in fulfilling its obligations. It shall not be held liable for any indirect damage (including loss of profit, loss of revenue, loss of money, loss of time, missed opportunities, or any other harm or damage not directly caused by the Host) or any damage that it could not reasonably foresee.

The Client is responsible for any damage, loss, or harm suffered by the establishment due to their fault (acts or omissions) or negligence. In such cases, the Client agrees to pay the Host directly any reasonable amount necessary to repair such damage caused by them. The Host reserves the right to immediately cancel the Client's reservation without refund if their behavior during the stay becomes unreasonable and/or results in serious complaints from the establishment's staff or other guests.

The Client is responsible for any damage they cause. They are required to be insured under a standard holiday insurance contract for these various risks. An insurance certificate may be requested upon their arrival at the premises.

**Article 13 – Force Majeure**
Any event beyond the control of the Parties, which could not reasonably have been foreseen at the time of the conclusion of the contract and whose effects cannot be avoided by appropriate measures, is considered to prevent the performance of its obligation by the debtor and results in the suspension of the contract. The party invoking the above-mentioned circumstances must immediately notify the other party of their occurrence, as well as their disappearance.

**Article 14 – Dispute Resolution**
These general conditions are subject to the application of French law. This applies to both substantive and procedural rules.